Making Daily Order Capturing Easy For Small Merchants Over Whatsapp Chat
Consumers today have access to the internet – and that means getting what they want when they want it. Buying behaviors have changed, and so has the access they have to retailers. While large retailers have sophisticated e-commerce websites with live chat and helplines, smaller retailers don’t have the same tools – but that doesn’t mean they have to fall behind.
In fact, smaller retailers stand to profit from having a more personal relationship with their customers – they can contact them directly with chat and messaging apps. Messaging apps like WhatsApp are a great way to connect with consumers and boost sales. Here, we’ll look at the hows and whys of using WhatsApp for your business and how to manage daily orders.
Go Contactless To Combat COVID-19
The buying landscape across the world has changed dramatically in the last few months because of the deadly novel coronavirus. Shops were forced to shutter overnight, and consumers were left wondering how to get their hands on groceries and essentials. With social distancing being the new normal, merchants are now adopting contactless delivery and payments to keep their business running. Businesses can take orders on an online web store, on the phone or via Google forms and messaging applications.
Today’s Consumer Is Tech-Savvy
Business is always evolving, and the small merchant needs to stay up to date with new technologies and tools to cater to today’s digital-savvy consumer. Consumers today prefer to do things online – from researching products to making payments. It’s quicker, there are fewer chances of human error, and they can shop from the convenience of their devices anytime, anywhere. As a merchant or small business owner, it is up to you to be present where your consumer is – and that means taking your business digital with an online presence.
Be Where Your Customers Are: On Direct Messaging Platforms
Who isn’t on messaging apps these days? WhatsApp, Facebook Messenger and WeChat are used by billions of people around the world, with WhatsApp boasting a mammoth 2 billion users worldwide.
That’s a considerable statistic – and as a business owner, one that you can tap into. Remember, the best way to boost business is to be where your customers are, and what better way than a messaging app that is used so widely?
WhatsApp lets you communicate with customers directly, and you can use a variety of media to get your message across, including text, images, PDF files, video and audio. Plus, the WhatsApp business tool is free to use and allows you to make a descriptive profile, which is very helpful if you don’t have a website of your own.
But sometimes, the flood of messages can get overwhelming – how do you stay on top of all of them? You need to be able to track orders from WhatsApp chat.
Manage Orders From WhatsApp Chat With Paytrac.
If you are looking for a simple solution to your order capturing and management needs, then you should try Paytrac.
Paytrac is a payment tracking and order management app that helps small merchants simplify their business operations with the click of a few buttons. As a tracking app, it keeps tabs on all incoming and outgoing payments across several modes, including QR, wallet, UPI, PoS, cash and bank transfer. Paytrac consolidates all your payment information and uploads it onto the dashboard in an easy to read format, so you know exactly how much money is coming in from each mode.
It’s not just payments – order management gets simpler with Paytrac as well! Paytrac has a feature where it captures incoming messages/orders/shopping lists from WhatsApp. Once the order is captured, all you have to do is upload it into the orders section, where you can edit and process it. Then, generate a manual receipt and send it across to your customer!
Have a doubt regarding the order? Use the chat/call button to connect with your customer directly from the app! The chat button will redirect back to WhatsApp, while the call button takes you straight to your dialler.
Paytrac also has a broadcast tool, where you can send mass messages to your customer base, keeping them up to date about shop timings, discounts, deals, offers and new products and services. You can broadcast messages on WhatsApp and other messaging services like Telegram, Facebook and SMS.
There’s a lot this app can do to simplify and amplify your business – so why not give it a try? Get Paytrac today – it’s safe, secure (the app never asks for your personal information!) and free to use for life!
Download now and see how you can diversify and boost your business.